After we at last been given an electronic mail reaction from American Airways, the total response time was close to 1 hour. Although we waited one hour, we did acquire a number of responses to our initial question:
Quite let down having a.A. client relations. My wife went to Italy for your memorial of her mom and though she was there she acquired bronchitis with ear an infection, subsequently the physician suggested her never to fly ahead of 1 week to obvious the infection.
Experienced excellent customer service sine one/seventeen. Been pulled off the FRA flight and stayed for two times in Philly. Today one/19 I'll resume my flight to FRA with around par documentation. To my surprise the ticket agent with the sign in counter ended up Totally impolite, not helpful and expected me to seek out my luggage which was checked in within the seventeenth and that I was unable to retrieve Once i was pulled from the flight on Sunday.
I find it terrible to possess my baggage go lacking in Miami on the two leaving and returning flights. I expect for being contacted straight away on how we could arrive at an arrangement relating to this. I will be executing a abide by up.
My son’s grandfather previous absent, in Alabama, we had to rush to obtain a ticket so my son could potentially allow it to be ahead of he past and Luckily he did. My son is terrified of flying and Despite the fact that He's 20, he does not do nicely, when by itself, so luckily he experienced a connecting flight from Charlotte to Cell with his Aunt. How at any time the flight back was a nightmare!!! My son grieving a loss I cannot clarify, was alleged to get there home in Fort Lauderdale, FL at 4:25 pm on 7/17/sixteen and he lastly arrived at 10:23 pm. My issue is how Is that this even possible, you could have driven the vacation in Practically a similar length of time it took for him to obtain back. I arranged the flight again mainly because it is about an hrs generate from my residence And that i am critically sick and did not need to push during the night or disrupt my cure plan, but nonetheless in one small day you managed to carry out everything as a firm.
You should ahead me the data for my journey voucher that ought to be on file. I've missing the first as I'd saved it on my other Pc that is definitely currently being serviced.
following a delayed flight outside navigate to this site of Detroit simply because there wasn’t a operating PA system( which we were being explained to was FAA obligatory). We reloaded on the identical plane and flew to Dallas above 2 hrs afterwards. ( the flight attendants needed to wander the ailes to talk). our flight was to leave at 600am. we ultimately left at 1145am. On arriving in Dallas we had been rushed to our upcoming gate for Denver. On arriving in Denver late afternoon, we had no baggage. We had been explained to It might be on among the list of subsequent three flights from Dallas.
What I want to question from American Airlines is could you fellas you should waive this rate for us. I'm sure I identified as in currently and compensated the various, but for those who fellas can make sure you help us out, that could indicate a lot for our loved ones in this vacation.
Obtain your CEO’s to read about repeat company then they're going to understand why These are consistently not producing The underside line. I am able to Truthfully mention that I’m in no way scheduling with all your airline yet again. many thanks, Sincerely
however nothing on flight 1583. Tend not to realize not enough interaction. Am now acknowledging I'm unlikely to help make link in Miami at 10am
Regardless of what transpired on this occasion, we hope you will carry on to pick out American Airways for your travel requires. We're going to work hard making sure that you receive the service you be expecting and have earned.
So, we landed in A further city, stayed the night there, and afterwards flew in An additional Aircraft. We ended up all established to go, and then they advised us we couldn’t go any where on account of “Mechanical Difficulties.
Also counsel that each passenger set there carry on in measurement checker so all passengers are addressed equitably.
I would want to relay a really very poor shopper service expertise with American Airlines which transpired on Friday, July 15, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And eventually to Charleston, WV (CRW), which did not come about. My flight from DFW was because of depart at 3:00 p.m. Flight #2553. Resulting from our gate not currently being obtainable (An additional airplane was trapped at our gate from a previous flight) and AA unsuccessful to eliminate it for servicing and no other gate staying assigned to our flight. Around 45 minutes after our scheduled boarding time, a whole new gate was identified as well as the boarding started. Then just after Every person boarded Flight #2553, we ended up delayed on the ground resulting from ground crews not being able to speedily and adequately load the aircraft. We ultimately departed Dallas roughly 75 minutes afterwards than scheduled. The landing in DCA occurred with roughly 10 minutes still left for me to board my connecting flight to CRW.